Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft customer email replies for review before sending.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.