Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Send approved customer DM answers and flag questions needing a personal reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Draft customer email replies for review before sending.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.