Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Reply to shoppers' order questions in chat using store records.
Your shoppers get order answers in website chat, using the details your store already has on record.