AI-Agents for Customer Service Representatives in Customer Support working with Microsoft Office 365
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Log each customer problem for review and flag urgent ones in chat.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
42 toolsLog incoming requests and send approved answers to clear questions.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
11 toolsAsk a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsAsk customers for details missing from their problem reports.
Your problem register stays current as reports arrive by email, with missing details called out and the original thread close at hand.
6 toolsEmail a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsReply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsDraft customer cancellation replies in the original email thread.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
6 toolsNotify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsAnswer common customer questions in unanswered forum threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
22 toolsSend approved chat replies and surface questions needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsSend approved answers in page conversations and flag unclear questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
18 toolsCombine linked case exhibits into one PDF for review.
Get case exhibits in one PDF, in your requested order, with a link in the case for the support specialist to review.
