AI-Agents for Customer Service Representatives in Customer Messaging working with Microsoft Office 365

Log incoming requests and send approved answers to clear questions.

Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.

Works with11 tools

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Reply to booking requests in chat with available times.

Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.

Works with29 tools

Email a proposed answer beside the customer's message for review.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Draft customer cancellation replies in the original email thread.

You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.

Works with6 tools

Reply to booking requests with confirmed appointments or open times.

Your clients get confirmed appointments and meeting links, or available times when their requests conflict with your schedule.

Works with6 tools

Send approved chat replies and surface questions needing a personal answer.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Reply to appointment questions using the customer's recorded details.

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Works with12 tools