AI-Agents for Customer Support Coordinators in Customer Messaging working with Microsoft Office 365

Route flagged support chats to teammates and send owners the handoff links.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Send each proposed reply to the teammate assigned to the customer thread.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Prepare cancellation reply drafts with the customer's account facts.

You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.

Works with6 tools

Answer repeat support questions and queue uncertain chats for follow-up.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools