AI-Agents for Customer Support Coordinators in Customer Messaging working with RingCentral

Route flagged support chats to teammates and send owners the handoff links.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Confirm portal requests reached the help desk or flag missing tickets.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Post the next shift's chat list of tickets awaiting a personal reply.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Surface unanswered texts with recent context for follow-up.

Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.

Works with13 tools