AI-Agents for Customer Support Coordinators working with RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Keep the problem list accurate and flag urgent reports for the team.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
42 toolsRoute flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsConfirm portal requests reached the help desk or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsPost the next shift's chat list of tickets awaiting a personal reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsSurface unanswered texts with recent context for follow-up.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 tools
