Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
Keep the problem list accurate and flag urgent reports for the team.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Mark complaints needing prompt attention and send their due dates to the owner.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.