AI-Agents for Customer Support Coordinators working with ServiceM8
ServiceM8 is a field service app and small business management platform for your computer, iPhone and iPad. Track staff locations, navigate to jobs, and control your estimates, invoicing, scheduling, safety reports, clients & more.
Mark complaints needing prompt attention and send their due dates to the owner.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
28 toolsRoute flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsSend each proposed reply to the teammate assigned to the customer thread.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsPrepare private case notes before specialists take over.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 tools
