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AI-Agents for Customer Support Coordinators working with Kintone

kintone is a fully integrated social collaboration and customizable business application cloud platform that allows internal and external teams to solve business process inefficiencies through database and work flow-driven custom apps, communication and collaboration. kintone can be used for custom CRM, Project Mangement, SCM and much more.

Log Problem Reports

Keep the problem list accurate and flag urgent reports for the team.

Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.

Flag Urgent Complaints

Mark complaints needing prompt attention and send their due dates to the owner.

Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.

Create Service Desk Tickets

Create tickets for ready customer issues and return their references.

Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.

Create Support Cases

Create categorized cases from flagged accounts for the support queue.

Customer problems reach your support queue, and the case number appears on the account for easy follow-up.

Escalate Support Requests

Assign escalated tickets with the customer's history and files.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.