kintone is a fully integrated social collaboration and customizable business application cloud platform that allows internal and external teams to solve business process inefficiencies through database and work flow-driven custom apps, communication and collaboration. kintone can be used for custom CRM, Project Mangement, SCM and much more.
Review a draft for each material incident from the shift.
You get a dated queue of daily incident report drafts. Each material incident has its own report for you to review.
Give assigned reviewers access to the revised incident report.
Your reviewers get a link to the right report revision, and you see who can open it and where delivery needs attention.
Send report links to required reviewers and confirm who was reached.
See who received your critical or major incident review request and who needs follow-up.
Build a reviewable timeline and provisional cause on the incident ticket.
Your incident lead gets a report draft on the ticket, with a clear timeline and stated customer impact.