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Send Incident Review Requests
Send report links to required reviewers and update the incident lead
Use this Agent instantly or customize it - no programming needed
- Incident review detailsIncident review details
Your review entry holds the incident name, report link, deadline, severity, and lead.
- Escalation rosterEscalation roster
Your active roster identifies required reviewers and their chat IDs for this severity.
- Earlier request resultsEarlier request results
Your earlier results show which reviewers already received a request.
Your incident review queue starts a run when a report is ready and tracks each review request.
- Review routing statusReview routing status
Your review entry names recipients, delivery failures, missing details, and any lead notification failure.
- Lead delivery summaryLead delivery summary
Your incident lead sees who got a request and who needs follow-up when the message succeeds.
Your team chat app sends reviewers the report link and deadline, then gives the lead a delivery summary.
- Review routing statusReview routing status
Your review entry names recipients, delivery failures, missing details, and any lead notification failure.
- Lead delivery summaryLead delivery summary
Your incident lead sees who got a request and who needs follow-up when the message succeeds.
- Review requestsReview requests
Your reviewers receive the report link and deadline when their direct messages succeed.
- Review routing statusReview routing status
Your review entry names recipients, delivery failures, missing details, and any lead notification failure.
- Lead delivery summaryLead delivery summary
Your incident lead sees who got a request and who needs follow-up when the message succeeds.
This Agent waits for a critical or major report marked ready in your review queue. It checks your escalation roster and sends reviewers the report link and deadline. It tells the incident lead who received a request and who needs follow-up.
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AirtableUsed as:
- Incident review queue
Airtable starts a run when a report is ready and tracks each review request.
monday.comUsed as:
- Incident review queue
monday.com starts a run when a report is ready and tracks each review request.
ClickUpUsed as:
- Team chat app
ClickUp sends reviewers the report link and deadline, then gives the lead a delivery summary.
ZoomUsed as:
- Team chat app
Zoom sends reviewers the report link and deadline, then gives the lead a delivery summary.
TelegramUsed as:
- Team chat app
Telegram sends reviewers the report link and deadline, then gives the lead a delivery summary.
WhatsApp NotificationsUsed as:
- Team chat app
WhatsApp Notifications sends reviewers the report link and deadline, then gives the lead a delivery summary.
RingCentralUsed as:
- Team chat app
RingCentral sends reviewers the report link and deadline, then gives the lead a delivery summary.
ChatworkUsed as:
- Team chat app
Chatwork sends reviewers the report link and deadline, then gives the lead a delivery summary.
KommoUsed as:
- Team chat app
Kommo sends reviewers the report link and deadline, then gives the lead a delivery summary.
ConnecteamUsed as:
- Team chat app
Connecteam sends reviewers the report link and deadline, then gives the lead a delivery summary.
KintoneUsed as:
- Incident review queue
Kintone starts a run when a report is ready and tracks each review request.
Made for your industry
Send Incident Review Requests is made for businesses in these industries.
- Software
Send major service incident reports to reviewers with deadlines.
Show all Agents for the Software industry - IT Services
Route client service incident reports and flag missed requests.
Show all Agents for the IT Services industry - Construction
Send jobsite incident report links to reviewers with deadlines.
Show all Agents for the Construction industry - Manufacturing
Route plant incident reports to reviewers and flag missed requests.
Show all Agents for the Manufacturing industry - Financial Services
Send operational incident reports for review and flag delivery gaps.
Show all Agents for the Financial Services industry - Healthcare
Route serious patient safety reports to reviewers with deadlines.
Show all Agents for the Healthcare industry - Telecommunications
Send network incident report links to reviewers with deadlines.
Show all Agents for the Telecommunications industry - Cybersecurity
Send critical security incident reports to required reviewers.
Show all Agents for the Cybersecurity industry - Web Hosting
Route hosting incident report links and flag reviewers not reached.
Show all Agents for the Web Hosting industry - Energy and Utilities
Route major service incident reports to required reviewers.
Show all Agents for the Energy and Utilities industry - Security Services
Send guard incident reports to reviewers and report delivery failures.
Show all Agents for the Security Services industry - Mining
Route site incident reports to required reviewers and flag gaps.
Show all Agents for the Mining industry - Aviation
Send flight and maintenance incident report links to reviewers.
Show all Agents for the Aviation industry
Made for your role
Send Incident Review Requests is made for people in these roles.
- Incident Manager
Send report links to required reviewers and confirm who was reached.
Show all Agents for the Incident Manager role - Site Reliability Engineer
Send service incident reports for review and track delivery gaps.
Show all Agents for the Site Reliability Engineer role - Safety Manager
Route serious safety incident reports to required reviewers.
Show all Agents for the Safety Manager role - Security Operations Coordinator
Send security incident review requests and flag recipients not reached.
Show all Agents for the Security Operations Coordinator role - Incident Response Coordinator
Route ready incident reports and flag reviewers still awaiting a request.
Show all Agents for the Incident Response Coordinator role
Made for your department
Send Incident Review Requests is made for people in these departments.
- Operations
Route operational incident reports and tell leads who was reached.
Show all Agents for the Operations department - Information Technology
Route major IT incident reports to required reviewers.
Show all Agents for the Information Technology department - Information Security
Send security incident reports for review and flag missed requests.
Show all Agents for the Information Security department - DevOps
Route major service incident reports and track who received them.
Show all Agents for the DevOps department - Physical Security
Send security incident reports to reviewers and flag delivery gaps.
Show all Agents for the Physical Security department - Site Reliability Engineering
Send service incident report links to reviewers with deadlines.
Show all Agents for the Site Reliability Engineering department - Health and Safety
Send safety incident report links to reviewers with deadlines.
Show all Agents for the Health and Safety department
How Send Incident Review Requests works
5 steps, in order, on every run.
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Check the ready reportRead the report and the active roster for its severity. Find the reviewers who still need a request.
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Check the routing detailsConfirm the report link and deadline before sending. Flag missing roster or chat details for the incident lead.
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Send reviewer requestsMessage each required reviewer who has not received a request. Include the report link and review deadline.
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Record the send resultsSave successful sends and failed requests in the review entry. Keep any delivery problem visible for follow-up.
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Update the incident leadMessage the lead with successful sends and anyone not reached. Name any missing report or roster detail.
How to Get Started
Connect the tools you already use, such as Airtable, monday.com or ClickUp.
11 tools
- Keep incident review entries and the active escalation roster in the same review queue. Each entry needs an incident name or account, severity, report URL, review deadline, incident lead chat user ID, Ready for review checkbox, and request status.
- For each severity, maintain roster entries naming every required reviewer role and its current chat user ID; mark inactive entries so they are ignored.
- Connect the review queue's ready-state trigger and grant the chat sender permission to direct-message roster members and the incident lead.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Send Incident Review Requests:
Mark a Critical or Major report ready with a blank request status in your review queue. That starts the review requests.
Add the required reviewer roles and current chat IDs to the active roster for Major incidents. Your roster decides who gets a request.
The Agent records the failed send and names that reviewer in its message to the incident lead. The lead can follow up.
No. A successful send confirms the message was posted to the reviewer's chat. It does not confirm they read it.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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