Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.
Create categorized cases from flagged accounts for the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Assign escalated tickets with the customer's history and files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.