Google Drive is Google's file sync app that lets you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.
Put ordered case exhibits in one PDF and link it on the case.
Get case exhibits in one PDF, in your requested order, with a link in the case for the support specialist to review.
Add audio transcripts to incoming tickets for support review.
Read spoken customer requests right on the ticket. Your team gets the full transcript in a private note, without replaying the recording.