AI-Agents for Customer Service Representatives working with Google Drive
Google Drive is Google's file sync app that lets you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.
Send approved customer DM answers and flag questions needing a personal reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
23 toolsDraft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsCombine linked case exhibits into one PDF for review.
Get case exhibits in one PDF, in your requested order, with a link in the case for the support specialist to review.
Resolve menu questions and turn customer chats into order tickets.
Your WhatsApp food orders become kitchen tickets when details and receipts are clear. Customers get answers and updates in the same chat.
6 toolsSend team replies and files back to the customer's chat.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsPut customers' spoken requests in tickets for reps to read.
Read spoken customer requests right on the ticket. Your team gets the full transcript in a private note, without replaying the recording.
10 toolsPut checked PDFs beside HTML files in customer cases.
You get a PDF you can share and print on the support case after its text and layout pass checks.
6 tools
