AI-Agents for Customer Service Representatives working with Microsoft Exchange

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Reply to booking requests in chat with available times.

Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.

Works with29 tools

Email a proposed answer beside the customer's message for review.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Notify the former case owner who now has the escalated case.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Reply to booking requests with confirmed appointments or open times.

Your clients get confirmed appointments and meeting links, or available times when their requests conflict with your schedule.

Works with6 tools

Answer common customer questions in unanswered forum threads.

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools

Prepare overdue customer replies with an apology and verified case update.

Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.

Works with5 tools