AI-Agents for Customer Service Representatives working with RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Log each customer problem for review and flag urgent ones in chat.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
42 toolsAsk a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsReply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsSend approved customer DM answers and flag questions needing a personal reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
23 toolsSend customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsSend approved answers in page conversations and flag unclear questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
18 toolsDraft a reply to review before answering a customer's message.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
16 toolsHandle common phone questions and share calls needing a personal reply.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
11 toolsConfirm after-hours tickets arrived and keep unanswered cases open.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsSend team replies and files back to the customer's chat.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsGet common text questions answered and take over unclear ones.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 tools
