AI-Agents for Customer Service Representatives working with Wix
The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated and dynamic online presence.
Draft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsAnswer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsReply to shoppers' order questions in chat using store records.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsAnswer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 tools
