Jotform Enterprise is a digital workplace productivity tool that provides a powerful ROI across your entire organization.
Log each customer problem for review and flag urgent ones in chat.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Send customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Prepare cases with verified context for customer replies.
Your team gets clear support cases with owners. Everyone knows which case number to work from.