AI-Agents for Customer Service Representatives working with Instagram for Business
Instagram for Business allows you to gain insights on your followers. Instagram keeps rolling out tools to help business owners succeed on the photo-sharing social media platform.
Send approved customer DM answers and flag questions needing a personal reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
23 toolsDraft a reply to review before answering a customer's message.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
16 toolsAnswer customer questions in comments and flag private issues.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
