AI-Agents for Customer Service Representatives working with ServiceM8
ServiceM8 is a field service app and small business management platform for your computer, iPhone and iPad. Track staff locations, navigate to jobs, and control your estimates, invoicing, scheduling, safety reports, clients & more.
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsReply to booking requests in chat with available times.
Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.
29 toolsEmail a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsReply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsNotify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsAnswer common customer questions in unanswered forum threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
22 toolsReply to appointment questions using the customer's recorded details.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 tools
