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Answer Forum Questions

Answer public questions with chosen replies and email a review log

Use this Agent instantly or customize it - no programming needed

Answer new help questions and email a review log
Reads
  • 20-minute check interval
    20-minute check interval

    Your schedule supplies the start and end time for each 20-minute check.

  • New help questions
    New help questions

    Your new help topics provide the questions and thread links for each check.

  • Thread replies
    Thread replies

    Your full threads show whether anyone has already replied to each question.

  • Approved answers
    Approved answers

    Your approved answers pair exact reply text with the questions each answer covers.

  • Community lead's email address
    Community lead's email address

    Your community lead receives the review email at this address.

Public help forum
Public help forum

Freshdesk shows new questions and every reply before the Agent posts an approved answer.
Read new help questions and every reply
Set aside replied or unclear questions for the review email
Recheck threads and post approved answers only if no one replied
Writes
  • Public answers
    Public answers

    Your unanswered questions receive exact approved replies, with a link to each post.

Email the community lead the review log
Writes
  • Review email
    Review email

    Your community lead gets answer links and threads needing attention, including posting failures.

Community mailbox
Community mailbox

Your community mailbox sends the community lead links to answers and questions needing a person.
Community mailbox

This Agent checks new public help questions every 20 minutes. It posts an answer you approved only when the question matches and the thread remains unanswered. Your community lead gets reply links and questions needing attention by email.

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Made for your industry

Answer Forum Questions is made for businesses in these industries.

Made for your role

Answer Forum Questions is made for people in these roles.

Made for your department

Answer Forum Questions is made for people in these departments.

How Answer Forum Questions works

4 steps, in order, on every run.

  1. Find New Help QuestionsList new questions in your chosen forum category and read every reply in each thread.
  2. Match Answers to QuestionsSkip threads with replies. Match clear, unanswered questions to the answer you chose for that question pattern.
  3. Recheck and Post RepliesRead the whole thread again before posting. Post the exact approved answer only if no reply has appeared.
  4. Email the Review LogEmail the community lead links to posted replies and questions needing a person. Include prior replies and posting failures.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.

22 tools
Set your rules
  • Choose the public help forum and the help category whose newly created question threads should be checked.
  • Provide the forum account allowed to read full threads and post replies, and the approved answer text with a clear question pattern for each answer.
  • Set the community lead's email address and the mailbox that sends the review log.
  • Start a recurring check every 20 minutes and supply each run with that interval's start and end times.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Answer Forum Questions:

Will it post if someone already replied?

No. The Agent checks the full thread again before posting and skips any thread with a reply.

Who chooses the answers it can post?

You provide the answer text and a clear question pattern for each response. The Agent leaves unclear or mixed questions for your community lead.

Who gets the review email?

You choose the community lead's address and the sending mailbox. The email links to posted replies and questions needing personal attention.

How often does it check for new questions?

You set up a check every 20 minutes for your chosen help category. Each run covers questions created during its scheduled interval.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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