Agents help Community Moderators handle member questions and keep chats on track.
Prepare a private reply when a group comment needs personal follow-up.
See a private reply draft or a clear reason to hold off in your review sheet, so you can follow up without repeating yourself.
Mark qualifying channel posts and report those the account cannot reach.
You get emoji reactions on matching channel posts and a daily email that shows your manager what worked and what needs attention.
Email new pending posts with links to review each one.
See new group posts awaiting approval in your morning email, with the details and links you need to review them.
Review held posts by email and reply with an approval decision.
Your moderator gets held group posts by email, while you get decision updates and a daily view of what is still waiting.
Check for existing replies before answering new help threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Flag rule violations before group posts reach the administrator.
Your colleagues can email proposed group posts and get a clear answer on what they can submit.
Assess linked chat messages for spam and explain the signs.
Your moderators get a reasoned second look at possible spam, right in the review thread where they asked for help.
Send ranked spam suspects with matching excerpts and post links.
Your moderators get a ranked list of suspected spam across group posts, with matching excerpts and links they can check.
Answer safe criticism in comment threads and flag sensitive exchanges.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Skip spam and answered threads, then flag comments needing a person.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
Gather flagged posts and past reports into one case for a decision.
Your moderator gets a case when people flag different posts by the same member. The discussions and earlier reports stay close at hand.
Answer member questions once and flag threads needing personal care.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.