Agents help Community Moderators handle member questions and keep chats on track.
Send a supported spam assessment for each reported community post.
Your moderator gets a clear spam or false alarm assessment, with evidence from the conversation and a direct link to the post.
Queue suspected spam with a link to the original post.
Keep your moderator review channel focused on suspicious chat messages, with links back to the originals and fewer repeat alerts.
Queue likely spam posts with links and reasons for review.
Your moderators get links to suspected spam, with enough context to review posts without hunting through community channels.
Answer critical comments once and route sensitive complaints for review.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Review likely spam requests with the sender and reason in one note.
Your moderators see likely spam from Instagram message requests in their review chat. Repeat alerts stay out of the way.
Approve clear member posts and send suspected spam with reasons for review.
Keep ordinary community posts moving while moderators get clear reasons and a link for anything that looks like spam.
Review a member's suspicious posts together before choosing removal.
Your moderators see a member's suspected spam posts together, choose whether to remove them, and see the result in staff chat.
Answer straightforward thread comments and flag sensitive ones for review.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.
Log new and edited replies in selected public threads.
Keep a dated record of new and edited Instagram and Facebook comments from the public posts you choose to monitor.