Agents help Community Moderators handle member questions and keep chats on track.
Prepare a private reply when a group comment needs personal follow-up.
See a private reply draft or a clear reason to hold off in your review sheet, so you can follow up without repeating yourself.
Flag rule violations before group posts reach the administrator.
Your colleagues can email proposed group posts and get a clear answer on what they can submit.
Answer safe criticism in comment threads and flag sensitive exchanges.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Skip spam and answered threads, then flag comments needing a person.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
Answer member questions once and flag threads needing personal care.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Answer critical comments once and route sensitive complaints for review.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Answer straightforward thread comments and flag sensitive ones for review.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.
Log new and edited replies in selected public threads.
Keep a dated record of new and edited Instagram and Facebook comments from the public posts you choose to monitor.