Agents help Community Moderators handle member questions and keep chats on track.
Prepare a private reply when a group comment needs personal follow-up.
See a private reply draft or a clear reason to hold off in your review sheet, so you can follow up without repeating yourself.
Mark qualifying channel posts and report those the account cannot reach.
You get emoji reactions on matching channel posts and a daily email that shows your manager what worked and what needs attention.
Review held posts by email and reply with an approval decision.
Your moderator gets held group posts by email, while you get decision updates and a daily view of what is still waiting.
Flag rule violations before group posts reach the administrator.
Your colleagues can email proposed group posts and get a clear answer on what they can submit.