Agents help Community Moderators handle member questions and keep chats on track.
Check for existing replies before answering new help threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.
Skip spam and answered threads, then flag comments needing a person.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
Answer member questions once and flag threads needing personal care.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.