Agents help Customer Communications Coordinators send updates and track recipients.
List failed customer texts with numbers and recorded reasons.
Get a morning list of texts that failed or expired, with the phone numbers and reported reasons your team needs for follow-up.
Send each approved notice with the right customer details and track exceptions.
Your customer notices go through your work email with account details from your spreadsheet, and send results stay beside customer rows.
Send each approved customer text on time and report its result.
Your personalized customer texts reach the sending service when due, and a reply tells you what happened or needs attention.
Track failed customer texts and email staff the open failures.
Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.
Reschedule customer texts and record delivery results.
Your team sees a new send time or a clear hold reason after a text changes, then the carrier's delivery result when it arrives.