Agents help Customer Communications Coordinators send updates and track recipients.
List failed customer texts with numbers and recorded reasons.
Get a morning list of texts that failed or expired, with the phone numbers and reported reasons your team needs for follow-up.
Track failed customer texts and email staff the open failures.
Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.
Reschedule customer texts and record delivery results.
Your team sees a new send time or a clear hold reason after a text changes, then the carrier's delivery result when it arrives.