Agents help Outreach Coordinators keep contact lists current and campaigns moving.
List failed outreach texts with numbers to revisit.
Get a morning list of texts that failed or expired, with the phone numbers and reported reasons your team needs for follow-up.
Find contacts whose texts failed and share the follow-up list.
Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.
Retry texts to corrected contacts and track delivery.
Your team sees a new send time or a clear hold reason after a text changes, then the carrier's delivery result when it arrives.