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Report Failed SMS Deliveries
Match failed texts to contacts and email staff the open failures
Use this Agent instantly or customize it - no programming needed
- Failed delivery receiptFailed delivery receipt
Your failed delivery receipt identifies the text that failed and gives its reason and time.
- Sent text historySent text history
Your sent text history lets the Agent confirm which message the failed receipt belongs to.
- Contact follow-up detailsContact follow-up details
Your contact details show the phone number and any earlier handling of this failure.
- Open delivery failuresOpen delivery failures
Your open failures show the phone numbers staff still need to correct or follow up on.
- Staff email settingsStaff email settings
Your staff email settings supply report recipients and a verified sender address.
Zoom checks sent texts, updates contacts, and emails staff about delivery failures.
- Staff failure emailStaff failure email
Your staff get open phone numbers and reasons, plus any receipt the Agent could not match or save.
- Staff failure emailStaff failure email
Your staff get open phone numbers and reasons, plus any receipt the Agent could not match or save.
- Contact failure detailsContact failure details
Your contact shows the latest failed text, its reason and time, and an Open follow-up status.
- Staff failure emailStaff failure email
Your staff get open phone numbers and reasons, plus any receipt the Agent could not match or save.
This Agent waits for a failed SMS delivery receipt. It matches the receipt to a sent text and updates the contact. Your staff get an email listing open failures.
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ZoomUsed as:
- Messaging account
Zoom checks sent texts, updates contacts, and emails staff about delivery failures.
Made for your industry
Report Failed SMS Deliveries is made for businesses in these industries.
- Retail
List failed order texts so staff can correct shopper numbers.
Show all Agents for the Retail industry - Financial Services
Flag failed account texts and the phone numbers needing correction.
Show all Agents for the Financial Services industry - Healthcare
List failed patient texts for staff to follow up.
Show all Agents for the Healthcare industry - Hospitality
Report failed guest texts for reservation staff to follow up.
Show all Agents for the Hospitality industry - Property Management
Surface failed tenant texts with phone numbers and delivery reasons.
Show all Agents for the Property Management industry - Education
Report undelivered student and family texts to school staff.
Show all Agents for the Education industry - Insurance
List failed policyholder texts for staff to follow up.
Show all Agents for the Insurance industry - Telecommunications
List failed service texts and the numbers needing correction.
Show all Agents for the Telecommunications industry - Home Services
List failed visit texts so staff can follow up with customers.
Show all Agents for the Home Services industry - Transportation and Logistics
Report failed delivery update texts for staff follow-up.
Show all Agents for the Transportation and Logistics industry - Debt Collection
Flag undelivered account texts for collector follow-up.
Show all Agents for the Debt Collection industry
Made for your role
Report Failed SMS Deliveries is made for people in these roles.
- Customer Service Representative
Show which customers missed a text and why delivery failed.
Show all Agents for the Customer Service Representative role - Scheduling Coordinator
Surface failed appointment texts for staff to follow up.
Show all Agents for the Scheduling Coordinator role - Outreach Coordinator
Find contacts whose texts failed and share the follow-up list.
Show all Agents for the Outreach Coordinator role - Customer Communications Coordinator
Track failed customer texts and email staff the open failures.
Show all Agents for the Customer Communications Coordinator role - Debt Collector
Flag failed account texts and the numbers needing follow-up.
Show all Agents for the Debt Collector role
Made for your department
Report Failed SMS Deliveries is made for people in these departments.
- Communications
Report failed texts with delivery reasons for message follow-up.
Show all Agents for the Communications department - Customer Service
List customers whose texts failed so the team can follow up.
Show all Agents for the Customer Service department - Scheduling
Flag failed appointment texts for staff to review.
Show all Agents for the Scheduling department - Outreach
Identify contacts with failed texts and numbers to correct.
Show all Agents for the Outreach department - Collections
List failed account texts for payment follow-up.
Show all Agents for the Collections department
How Report Failed SMS Deliveries works
4 steps, in order, on every run.
-
Check the sent textMatch the receipt to a sent text by message ID and phone number. Flag unmatched receipts for staff review.
-
Update the contactSave the failure reason on the matching contact and mark follow-up Open. Keep the latest failed message linked to that phone number.
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Gather open failuresRead contacts marked Open and collect their phone numbers and failure reasons. Include the failure time for staff follow-up.
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Email the staff reportEmail staff the open failure list and identify the newly failed text. Include unmatched receipts and contact save problems for review.
How to Get Started
Connect Zoom, the tool this Agent works with.
1 tool
- Connect the transactional SMS failure webhook and allow access to SMS events, contacts, and transactional email in the same messaging account.
- Create contact fields for the latest failed message ID, delivery reason, failure time, and follow-up status; use Open and Resolved as the status values.
- Enter the staff email recipients and a verified sender address for the delivery report. Staff mark a contact Resolved after correcting its number or completing follow-up.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Report Failed SMS Deliveries:
Connect the SMS failure webhook and choose staff email recipients and a verified sender. Add contact fields for the failure and follow-up status.
Your staff see the unmatched receipt in the email report. The Agent leaves the contact unchanged so they can review it.
The Agent skips a failure already recorded for that message ID. Your staff do not receive a second report for it.
Your staff mark a contact Resolved after they correct its number or follow up. Future reports list contacts still marked Open.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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