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Send Scheduled Texts

Send personalized customer texts from approved email requests

Use this Agent instantly or customize it - no programming needed

Send due personalized texts and report results
Reads
  • Check time
    Check time

    Your five-minute schedule supplies the current time for finding due requests.

  • Approved text requests
    Approved text requests

    Your pending emails give the message, customer details, consent, and scheduled time.

  • Sending settings
    Sending settings

    You choose local sending hours and the outbound sender during setup.

Email service
Email service

The Agent reads approved requests from email service and replies with the result.
Email service
Is this request's send time still in the future?YesNo
Keep the request Pending for a later check.
Does the request fail consent, local hours, or required details?YesNo
Reply with the hold reason and label the request Held.
Writes
  • Coordinator reply
    Coordinator reply

    You get an email reply with acceptance, failure, or the specific reason for a hold.

  • Request status label
    Request status label

    Your request shows Processing during submission, then Sent or Held once resolved.

Move the request from Pending to Processing.
Writes
  • Request status label
    Request status label

    Your request shows Processing during submission, then Sent or Held once resolved.

Submit the personalized text using the chosen sender.
Writes
  • Text submission
    Text submission

    Your personalized text goes to the messaging service, which returns its immediate submission status.

Text messaging service
Text messaging service

The Agent submits personalized texts through text messaging service and reads the immediate result.
Text messaging service
Is the submission result uncertain?YesNo
Ask the coordinator to verify before retrying.
Writes
  • Coordinator reply
    Coordinator reply

    You get an email reply with acceptance, failure, or the specific reason for a hold.

Reply with the result and label the request Sent or Held.
Writes
  • Coordinator reply
    Coordinator reply

    You get an email reply with acceptance, failure, or the specific reason for a hold.

  • Request status label
    Request status label

    Your request shows Processing during submission, then Sent or Held once resolved.

This Agent checks pending requests every five minutes for texts due to send. It checks consent and your chosen local sending hours, then submits eligible personalized texts. Your coordinator gets a reply with the result or a reason to correct the request.

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Made for your industry

Send Scheduled Texts is made for businesses in these industries.

Made for your role

Send Scheduled Texts is made for people in these roles.

Made for your department

Send Scheduled Texts is made for people in these departments.

How Send Scheduled Texts works

4 steps, in order, on every run.

  1. Find Due Text RequestsRead pending request emails every five minutes. Keep texts scheduled for later in the recipient's time zone pending.
  2. Check Consent and Sending HoursCheck current consent and the recipient's details. Hold requests with errors or outside your chosen local sending hours.
  3. Personalize and Submit TextsMove eligible requests into processing before submission. Fill the shared draft and submit through your chosen text service.
  4. Reply With the Send ResultReply in the email thread with the immediate result or hold reason. Mark accepted requests Sent and requests needing correction Held.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.

23 tools
Set your rules
  • Choose the request mailbox and Pending, Processing, Sent, and Held labels.
  • Require one approved request email per recipient with the shared draft, personalization fields, customer phone number, documented current consent, recipient time zone, and send date and time.
  • Set the permitted local sending hours and the sender number or messaging service for outbound texts.
  • Tell coordinators to withdraw or update a pending request if the customer's consent or details change before the send time.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Send Scheduled Texts:

How do I schedule a text message for a customer?

Place an approved request in your chosen mailbox with the message and customer details. Include consent, time zone, and send time. You choose sending hours and a text service during setup.

What happens when a request cannot be sent?

Your coordinator gets a reply explaining the hold. They can correct the consent record, missing details, or requested time before resubmitting.

Does an accepted text mean the customer received it?

No. The reply confirms the text service accepted the message for sending. It does not confirm delivery to the customer's phone.

What if the text service gives no clear result?

Your request stays in Processing. The coordinator gets a reply asking them to verify the result before any retry.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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