- AI-Agent
- Ready to Run
Answer Social Questions
Answer questions on social posts and flag personal follow-ups
Use this Agent instantly or customize it - no programming needed
- Hourly check timeHourly check time
Your chosen check time sets the boundary for each hourly scan.
- Recent-post windowRecent-post window
Your chosen window limits which team posts the Agent checks.
- Recent comment threadsRecent comment threads
Your recent posts provide comment text, authors, timestamps, and links to each conversation.
- Earlier team repliesEarlier team replies
Your team's earlier replies show which questions already have an answer.
- Approved reply guideApproved reply guide
Your pinned guide gives approved answers and identifies questions that need personal follow-up.
- Replying accountReplying account
Your chosen social account supplies the identity for public replies.
- Community lead's private chatCommunity lead's private chat
Your chosen private chat gives the Agent a place to send questions for your community lead.
Instagram for Business shows your team's posts and comment threads, and lets you reply beneath a question.
Your team chat tool holds the approved reply guide and delivers follow-up links to your community lead.
- Private follow-up messagePrivate follow-up message
Your community lead gets question links and reasons for personal follow-up, including any access problems.
- Private follow-up messagePrivate follow-up message
Your community lead gets question links and reasons for personal follow-up, including any access problems.
- Public answersPublic answers
Your supported questions receive one specific public reply after the Agent checks for a teammate's answer.
- Public answersPublic answers
Your supported questions receive one specific public reply after the Agent checks for a teammate's answer.
- Private follow-up messagePrivate follow-up message
Your community lead gets question links and reasons for personal follow-up, including any access problems.
This Agent checks new questions on your social posts every hour. It checks your pinned reply guide and earlier answers before replying. It sends your community lead links to questions needing personal follow-up.
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monday.comUsed as:
- Team chat tool
monday.com holds the approved reply guide and delivers follow-up links to your community lead.
ZoomUsed as:
- Team chat tool
Zoom holds the approved reply guide and delivers follow-up links to your community lead.
Instagram for BusinessUsed as:
- Social media management tool
Instagram for Business shows your team's posts and comment threads, and lets you reply beneath a question.
Made for your industry
Answer Social Questions is made for businesses in these industries.
- Retail
Answer shopper questions on product posts and flag private issues.
Show all Agents for the Retail industry - Software
Answer product questions on posts and flag account-specific issues.
Show all Agents for the Software industry - Digital Media
Answer audience questions under posts and flag unclear requests.
Show all Agents for the Digital Media industry - Consumer Packaged Goods
Answer product questions on brand posts and flag unsupported claims.
Show all Agents for the Consumer Packaged Goods industry - Fashion and Apparel
Answer collection questions on posts and flag personal requests.
Show all Agents for the Fashion and Apparel industry - Video Games
Answer player questions on game posts and flag account issues.
Show all Agents for the Video Games industry - Professional Associations
Answer member questions on posts and flag private cases.
Show all Agents for the Professional Associations industry - Nonprofit Organizations
Answer supporter questions on posts and flag sensitive requests.
Show all Agents for the Nonprofit Organizations industry - Consumer Electronics
Answer device questions on posts and flag issues needing personal help.
Show all Agents for the Consumer Electronics industry - Music
Answer fan questions on release posts and flag personal requests.
Show all Agents for the Music industry
Made for your role
Answer Social Questions is made for people in these roles.
- Social Media Manager
Answer supported post questions without duplicating team replies.
Show all Agents for the Social Media Manager role - Social Media Marketer
Answer campaign post questions and flag requests beyond approved guidance.
Show all Agents for the Social Media Marketer role - Customer Service Representative
Answer customer questions in comments and flag private issues.
Show all Agents for the Customer Service Representative role - Community Manager
Answer supported post questions and flag those needing a person.
Show all Agents for the Community Manager role - Communications Specialist
Answer approved public questions and flag sensitive threads.
Show all Agents for the Communications Specialist role - Community Moderator
Answer member questions once and flag threads needing personal care.
Show all Agents for the Community Moderator role
Made for your department
Answer Social Questions is made for people in these departments.
- Marketing
Answer campaign post questions and flag claims needing review.
Show all Agents for the Marketing department - Communications
Keep public answers aligned with approved guidance and flag exceptions.
Show all Agents for the Communications department - Social Media
Answer supported post comments and avoid duplicate team replies.
Show all Agents for the Social Media department - Customer Service
Answer customer questions in comments and flag account issues.
Show all Agents for the Customer Service department - Community
Answer member questions on posts and send personal cases to the lead.
Show all Agents for the Community department
How Answer Social Questions works
5 steps, in order, on every run.
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Scan Recent Post CommentsRead comments and replies on your recent posts. Gather new questions and post links from the window you choose.
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Check Your Reply GuideRead the pinned guide in your team's chat. Use its answer and follow-up rules to judge new questions.
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Sort New QuestionsSkip chatter and questions your team already answered. Match the rest to a supported answer or a personal follow-up rule.
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Reply to Supported QuestionsRecheck the thread for a team answer. Post a specific public reply only when the guide supports it.
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Send Follow-Up LinksMessage your community lead privately with unresolved questions and post links. Include why each needs personal attention.
How to Get Started
Connect the tools you already use, such as monday.com, Zoom or Instagram for Business.
3 tools
- Choose the team's social account, the recent-post window to check, and the account identity that is allowed to reply.
- Pin the current approved social reply guide in the designated team chat channel, including topics that require private follow-up.
- Choose the community lead's private chat destination and the hourly check time.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Answer Social Questions:
You choose the social account, recent-post window, and account allowed to reply. Pin your current reply guide in the team chat. Choose your community lead's private chat and hourly check time.
Your reply guide determines whether a question in that comment has a supported answer. If it needs a personal response, your community lead gets its link privately.
Your team's earlier replies count as answers. Before posting, the Agent rechecks the thread and skips questions a teammate answered.
Your community lead gets the question links with the missing-guide reason. The Agent posts no public answers until it can read the guide.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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