Agents help Community Moderators handle member questions and keep chats on track.
Email new pending posts with links to review each one.
See new group posts awaiting approval in your morning email, with the details and links you need to review them.
Review held posts by email and reply with an approval decision.
Your moderator gets held group posts by email, while you get decision updates and a daily view of what is still waiting.
Assess linked chat messages for spam and explain the signs.
Your moderators get a reasoned second look at possible spam, right in the review thread where they asked for help.
Send ranked spam suspects with matching excerpts and post links.
Your moderators get a ranked list of suspected spam across group posts, with matching excerpts and links they can check.
Gather flagged posts and past reports into one case for a decision.
Your moderator gets a case when people flag different posts by the same member. The discussions and earlier reports stay close at hand.
Send a supported spam assessment for each reported community post.
Your moderator gets a clear spam or false alarm assessment, with evidence from the conversation and a direct link to the post.
Queue likely spam posts with links and reasons for review.
Your moderators get links to suspected spam, with enough context to review posts without hunting through community channels.
Review likely spam requests with the sender and reason in one note.
Your moderators see likely spam from Instagram message requests in their review chat. Repeat alerts stay out of the way.
Approve clear member posts and send suspected spam with reasons for review.
Keep ordinary community posts moving while moderators get clear reasons and a link for anything that looks like spam.
Review a member's suspicious posts together before choosing removal.
Your moderators see a member's suspected spam posts together, choose whether to remove them, and see the result in staff chat.