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Review Reported Messages
Check community messages for spam signs and explain findings to moderators
Use this Agent instantly or customize it - no programming needed
- Moderator requestModerator request
Your moderator shares the message link and a thread for the Agent's reply.
- Earlier assessmentsEarlier assessments
Earlier findings in your review space show whether your team has checked this message before.
- Reported message and threadReported message and thread
Your reported message and its replies show context, author, and channel.
Your moderator chat tool brings in moderator requests and keeps earlier findings beside new replies.
Your community chat tool holds the reported message, its replies, and its author.
- Request for a message linkRequest for a message link
Your moderator gets a reply asking for the direct link needed to check the message.
- Earlier finding pointerEarlier finding pointer
Your moderator gets a link to the earlier finding for the same message.
- Access limitationAccess limitation
Your moderator sees the supplied link and why the Agent could not read the message or thread.
- Spam assessmentSpam assessment
Your moderator gets the message link, author, channel, and a cautious finding with reasons.
This Agent waits for a message link in your moderator chat. It checks the linked message and thread for spam signs. It replies with a reasoned finding or points to an earlier review.
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SlackUsed as:
- Community chat tool
Slack holds the reported message, its replies, and its author.
- Moderator chat tool
Slack brings in moderator requests and keeps earlier findings beside new replies.
ZoomUsed as:
- Community chat tool
Zoom holds the reported message, its replies, and its author.
Google ChatUsed as:
- Community chat tool
Google Chat holds the reported message, its replies, and its author.
- Moderator chat tool
Google Chat brings in moderator requests and keeps earlier findings beside new replies.
Made for your industry
Review Reported Messages is made for businesses in these industries.
- Software
Check suspicious user community posts and send moderators a finding.
Show all Agents for the Software industry - Video Games
Assess reported player chat posts for spam and explain the signs.
Show all Agents for the Video Games industry - Professional Associations
Review reported member chat messages for promotional spam.
Show all Agents for the Professional Associations industry
Made for your role
Review Reported Messages is made for people in these roles.
- Community Manager
Summarize suspected spam in member chats for moderator review.
Show all Agents for the Community Manager role - Community Moderator
Assess linked chat messages for spam and explain the signs.
Show all Agents for the Community Moderator role - Trust and Safety Specialist
Check reported posts for spam and note the evidence for review.
Show all Agents for the Trust and Safety Specialist role
Made for your department
Review Reported Messages is made for people in these departments.
- Community
Check reported member messages and point moderators to prior findings.
Show all Agents for the Community department - Trust and Safety
Document spam signs in reported chats for moderator review.
Show all Agents for the Trust and Safety department
How Review Reported Messages works
4 steps, in order, on every run.
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Find Earlier ReviewsSearch the moderator review space for the same message link. Point to an earlier finding if one exists.
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Read the Message in ContextOpen the linked community message and read its thread. Gather the author's name and channel for the reply.
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Assess Possible SpamLook for suspicious links, repeated pitches, or impersonation. Describe visible signs and say when the evidence is mixed.
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Reply in the Request ThreadShare the link and reasoned assessment with the moderator. Name the author and channel, or explain which details are unavailable.
How to Get Started
Connect the tools you already use, such as Slack, Zoom or Google Chat.
3 tools
- Choose the moderator review space and add the Agent so moderators can mention it with a community message link.
- Connect the community chat account with access to the channels moderators may submit, including message threads and author and channel details.
- Grant the review chat access to read messages in the review space and post replies there.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Review Reported Messages:
Your moderators make the final call. The Agent describes visible signs and uncertainty, then leaves message and account decisions to your team.
Your moderator gets a pointer to the earlier finding in the request thread, so your team can avoid reviewing the same post twice.
You choose the review space and connect a community chat account that can read the channels your moderators may report.
Your moderator gets a request for a direct link when one is missing. If the message is inaccessible, the reply explains the limit without guessing.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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