- AI-Agent
- Ready to Run
Reply to Negative Comments
Answer safe criticism on team posts and alert the owner in chat
Use this Agent instantly or customize it - no programming needed
- New comment alertNew comment alert
A new comment on one of your posts identifies the post and comment to review.
- Post and comment threadPost and comment thread
Your post and its visible replies show the full exchange and whether your team already answered.
- Response rules and approved factsResponse rules and approved facts
Your rules and approved facts guide what the Agent can safely say in public.
- Owner chat destinationOwner chat destination
Your chosen private chat destination tells the Agent where to send a reply receipt or handoff.
Your Agent uses social media platform for comment alerts, thread context, and public replies.
- Owner messageOwner message
You get the comment link and exact public reply, or a specific reason the comment needs your review.
Your Agent sends chat app the comment link and exact reply or reason for review.
- Public replyPublic reply
Your commenter gets one calm reply grounded in your approved facts when the Agent can answer safely.
- Owner messageOwner message
You get the comment link and exact public reply, or a specific reason the comment needs your review.
This Agent waits for comments on your chosen social posts. It checks the exchange against your response rules. It replies when safe and sends the owner its exact words or handoff reason.
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SlackUsed as:
- Chat app
Your Agent sends Slack the comment link and exact reply or reason for review.
WebflowUsed as:
- Social media platform
Your Agent uses Webflow for comment alerts, thread context, and public replies.
ClickUpUsed as:
- Chat app
Your Agent sends ClickUp the comment link and exact reply or reason for review.
ZoomUsed as:
- Chat app
Your Agent sends Zoom the comment link and exact reply or reason for review.
TelegramUsed as:
- Chat app
Your Agent sends Telegram the comment link and exact reply or reason for review.
Facebook PagesUsed as:
- Social media platform
Your Agent uses Facebook Pages for comment alerts, thread context, and public replies.
Instagram for BusinessUsed as:
- Social media platform
Your Agent uses Instagram for Business for comment alerts, thread context, and public replies.
Microsoft TeamsUsed as:
- Chat app
Your Agent sends Microsoft Teams the comment link and exact reply or reason for review.
Google ChatUsed as:
- Chat app
Your Agent sends Google Chat the comment link and exact reply or reason for review.
LinkedInUsed as:
- Social media platform
Your Agent uses LinkedIn for comment alerts, thread context, and public replies.
RingCentralUsed as:
- Chat app
Your Agent sends RingCentral the comment link and exact reply or reason for review.
ChatworkUsed as:
- Chat app
Your Agent sends Chatwork the comment link and exact reply or reason for review.
WhopUsed as:
- Chat app
Your Agent sends Whop the comment link and exact reply or reason for review.
ConnecteamUsed as:
- Chat app
Your Agent sends Connecteam the comment link and exact reply or reason for review.
TwitchUsed as:
- Chat app
Your Agent sends Twitch the comment link and exact reply or reason for review.
Made for your industry
Reply to Negative Comments is made for businesses in these industries.
- Retail
Answer shopper criticism on posts and flag complaints needing a person.
Show all Agents for the Retail industry - Software
Reply to supported product criticism and flag private account issues.
Show all Agents for the Software industry - Digital Media
Respond to audience criticism and flag disputes for the owner.
Show all Agents for the Digital Media industry - Consumer Packaged Goods
Answer product criticism on posts and flag claims needing review.
Show all Agents for the Consumer Packaged Goods industry - Hospitality
Reply to guest criticism on posts and flag complaints needing care.
Show all Agents for the Hospitality industry - Video Games
Answer player criticism on posts and flag issues needing the owner.
Show all Agents for the Video Games industry - Nonprofit Organizations
Answer criticism of public campaigns and flag sensitive concerns.
Show all Agents for the Nonprofit Organizations industry - Restaurants
Reply to diners' criticism on posts and flag complaints needing review.
Show all Agents for the Restaurants industry - Political Organizations
Answer supported criticism on campaign posts and flag sensitive disputes.
Show all Agents for the Political Organizations industry
Made for your role
Reply to Negative Comments is made for people in these roles.
- Social Media Manager
Reply to criticism on team posts and flag comments needing your review.
Show all Agents for the Social Media Manager role - Community Manager
Reply to answerable criticism and send uncertain comments for review.
Show all Agents for the Community Manager role - Reputation Manager
Respond to public criticism and report the exact reply to the owner.
Show all Agents for the Reputation Manager role - Community Moderator
Answer safe criticism in comment threads and flag sensitive exchanges.
Show all Agents for the Community Moderator role
Made for your department
Reply to Negative Comments is made for people in these departments.
- Marketing
Reply to answerable criticism on campaign posts and alert the owner.
Show all Agents for the Marketing department - Communications
Answer public criticism with approved facts and flag sensitive claims.
Show all Agents for the Communications department - Social Media
Answer negative comments on team posts and report what was said.
Show all Agents for the Social Media department - Community
Respond to criticism in comment threads and escalate unclear cases.
Show all Agents for the Community department
How Reply to Negative Comments works
4 steps, in order, on every run.
-
Read the comment and conversationRead the original post and surrounding replies. Check whether your team already answered.
-
Decide whether to replyCompare unanswered criticism with your response rules and public facts. Skip comments that are not criticism or are already answered.
-
Reply to safe criticismPost a calm, specific response beneath the comment when your guidance supports it. Hold sensitive or unclear cases for the owner.
-
Notify the owner in chatSend the post link and exact reply after posting. Send the comment link and a specific reason when someone needs to take over.
How to Get Started
Connect the tools you already use, such as Slack, Webflow or ClickUp.
15 tools
- Choose the team's public social Page posts and authorize access to their comment notifications, post text, comment threads, and Page replies.
- Provide the team's response rules, approved public facts, tone, and topics that must go to a person, such as legal claims, safety concerns, harassment, and private customer details.
- Choose the owner and private chat destination for reply receipts and escalations.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Reply to Negative Comments:
It reads the post and conversation before writing a calm, specific reply. If your rules do not support a safe answer, the owner gets the comment link and reason.
Your owner takes legal or safety issues, private account questions, and claims outside your public facts. You can choose other topics for review in your response rules.
The owner gets the post link and exact words after a reply. When the Agent cannot reply, the owner gets the comment link and a specific reason.
You choose the team Page posts, response rules, public facts, and private chat destination. The Agent needs access to comment notices, conversations, and Page replies.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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