Agents help Community Managers keep conversations responsive and organized.
Get a delivery exception report for each community broadcast.
See who received your broadcast and who needs follow-up, with a message delivery report in your sheet and an alert in chat.
Send approved announcements to member chats and review failed sends.
Your Telegram announcement goes to the chats on your list at a measured pace, with a delivery report that shows where follow-up is needed.
Draft private replies to members who raise concerns in group chats.
See a private reply draft or a clear reason to hold off in your review sheet, so you can follow up without repeating yourself.
Send members relevant announcements and track who received them.
Your subscribers get community news that fits their location and interests, and you get a report of what went out.
Answer common public questions and email posts needing a personal reply.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Acknowledge straightforward community posts and flag personal replies.
Keep up with campaign hashtag posts. Your chosen reply reaches suitable mentions. Posts needing your response reach your inbox.
Check proposed group posts against rules and return administrator decisions.
Your colleagues can email proposed group posts and get a clear answer on what they can submit.
Answer common community DMs and flag questions without approved answers.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Flag comment threads that still need the account owner's answer.
Your morning comment list brings thoughtful questions and personal stories from your posts into your work chat, with links to reply.
Answer common customer messages and surface sensitive questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Prepare answers to member messages using approved guidance.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Join relevant conversations without repeating earlier replies.
Your page joins relevant conversations on recent posts, and you get the links and exact comments in your chat.