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Answer Twitter Mentions

Send approved replies and email the community manager a review log

Use this Agent instantly or customize it - no programming needed

Answer safe mentions and email the review
Reads
  • Account handle
    Account handle

    Your account handle tells the Agent which public @mentions to find.

  • Approved answers
    Approved answers

    Your approved answers give the Agent exact wording for common questions.

  • Review rules
    Review rules

    Your review rules tell the Agent which topics and unclear posts need a person.

  • Community manager email address
    Community manager email address

    Your community manager's address tells the Agent where to send each review.

  • Check time
    Check time

    Your scheduled check time anchors the search for new mentions.

  • Public mentions
    Public mentions

    Your public mentions give the Agent each post's text and link.

  • Account replies
    Account replies

    Your account's replies show which mentions already have an answer.

Social account
Social account

Your social account finds public @mentions, checks prior replies, and posts approved answers.
Did the mention search fail?YesNo
Email the manager about the failed check
Writes
  • Review email
    Review email

    Your review email links to replies, duplicate skips, and posts needing a person.

Email account
Email account

Your email account sends the community manager links to replies and posts needing a person.
Email account
Did the search find no new mentions?YesNo
Email a zero-activity summary
Writes
  • Review email
    Review email

    Your review email links to replies, duplicate skips, and posts needing a person.

Did the existing-reply check fail?YesNo
Email affected post links without replying
Writes
  • Review email
    Review email

    Your review email links to replies, duplicate skips, and posts needing a person.

Skip repeats, post approved replies, and email the review
Writes
  • Posted replies
    Posted replies

    Your approved replies link back to the original posts.

  • Review email
    Review email

    Your review email links to replies, duplicate skips, and posts needing a person.

This Agent searches public @mentions and checks existing replies every 20 minutes. It answers clear questions with your approved wording. It emails your community manager links to replies and posts needing review.

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Made for your industry

Answer Twitter Mentions is made for businesses in these industries.

Made for your role

Answer Twitter Mentions is made for people in these roles.

Made for your department

Answer Twitter Mentions is made for people in these departments.

How Answer Twitter Mentions works

5 steps, in order, on every run.

  1. Find Recent MentionsSearch public @mentions from the latest check window. Include a small overlap for posts that appear late.
  2. Check for Earlier RepliesCompare recent account replies with the mentions found. Skip posts your account has answered already.
  3. Sort Questions for ReviewMatch clear questions to wording you approve. Hold complaints and unclear posts for your community manager.
  4. Post Approved AnswersReply to eligible posts using your approved wording. Hold any post if reply checks or publishing fail.
  5. Email the Review LogSend your community manager links to replies and posts needing attention. Include duplicate skips and a brief note when the check finds nothing.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or monday.com.

24 tools
Set your rules
  • Connect the organization's public account with permission to search posts and publish replies, and connect an email account that can send to the community manager.
  • Provide the account handle, approved answers for specific common questions, topics that always require a person, and the community manager's email address.
  • Set the check to run every 20 minutes and process only posts published since the previous scheduled check, with a small overlap to catch delayed search results.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Answer Twitter Mentions:

Will this auto respond on Twitter to every mention?

No. You choose the approved answers and topics for review. Your community manager handles unclear questions and posts without a match.

How does it avoid replying twice?

Your account's recent replies tell the Agent which posts to skip. If that check fails, your community manager gets the affected links by email.

What happens if a search or reply fails?

Your community manager gets an email explaining the failure. For a failed reply, the email includes the original post link.

Will I get an email if there are no new mentions?

Yes. Your community manager gets a brief email even when the check finds no new mentions.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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