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Reply to Hashtag Mentions

Send campaign replies and email posts that need your attention

Use this Agent instantly or customize it - no programming needed

Reply to hashtag posts and email follow-ups
Reads
  • Campaign rules
    Campaign rules

    Your hashtag, account, approved reply, and review rules guide each acknowledgment.

  • Owner email address
    Owner email address

    Your campaign owner's email address directs each update to the right person.

  • Hashtag posts
    Hashtag posts

    Your recent hashtag posts provide the text, author, and time for each review.

  • Prior replies
    Prior replies

    Your campaign account's earlier replies show which posts already have an answer.

  • Review window
    Review window

    Your check covers posts between the previous and current scheduled times.

Social media account
Social media account

Chatwork finds hashtag posts and past replies, then publishes approved responses.
Was the hashtag search incomplete or rate-limited?YesNo
Email the owner the failed window and search error
Writes
  • Owner update email
    Owner update email

    Your campaign owner gets an email for every check, including quiet or failed windows.

Email account
Email account

Your email account sends the owner one update with reply links and posts needing attention.
Email account
Were there no hashtag posts in this window?YesNo
Email the owner a no-activity update
Writes
  • Owner update email
    Owner update email

    Your campaign owner gets an email for every check, including quiet or failed windows.

Sort posts into replies, follow-ups, and skips
Writes
  • Posts for personal follow-up
    Posts for personal follow-up

    Your owner gets links and reasons for posts needing a personal reply, including failed acknowledgments.

Check earlier replies and remove answered posts
Post approved replies and flag posting failures
Writes
  • Published reply links
    Published reply links

    Your approved replies appear on eligible posts, and these links take you straight to them.

  • Posts for personal follow-up
    Posts for personal follow-up

    Your owner gets links and reasons for posts needing a personal reply, including failed acknowledgments.

Email the owner the results and follow-ups
Writes
  • Owner update email
    Owner update email

    Your campaign owner gets an email for every check, including quiet or failed windows.

This Agent checks new hashtag posts every 20 minutes. It replies to suitable account mentions with your chosen text. You receive reply links and posts that need your response by email.

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Made for your industry

Reply to Hashtag Mentions is made for businesses in these industries.

Made for your role

Reply to Hashtag Mentions is made for people in these roles.

Made for your department

Reply to Hashtag Mentions is made for people in these departments.

How Reply to Hashtag Mentions works

5 steps, in order, on every run.

  1. Find new hashtag postsSearch the campaign hashtag every 20 minutes. Leave reposts and your account's posts out of the review.
  2. Sort posts for repliesCheck your rules and the account mention. Set aside questions, complaints, and sensitive posts for your personal follow-up.
  3. Avoid repeat repliesLook for your account's earlier reply to each candidate. Skip posts you've already answered.
  4. Post your chosen replySend your exact chosen text to eligible posts. Flag any posting failure for your review.
  5. Email the campaign updateEmail you reply links and posts needing your response. Report posting failures or a window with no activity.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.

22 tools
Set your rules
  • Choose the campaign hashtag, the replying account, and a 20-minute schedule.
  • Approve the exact acknowledgment text and provide rules for off-topic posts, complaints, sensitive subjects, and posts that need a personal response.
  • Provide the campaign owner's email address and authorize access to the social account for recent search and replies and to the email account for sending summaries.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Reply to Hashtag Mentions:

What posts receive an automatic reply?

You choose the wording and rules. The Agent replies to suitable hashtag posts that mention your account, unless your account already replied.

How are questions or negative comments handled?

You get links to questions, complaints, and sensitive posts for personal follow-up. You can set the rules for posts that need your response.

What if the hashtag search fails?

You get an email naming the affected window and error. The Agent retries that window after access returns, without claiming it checked every post.

Will I receive an update when nobody posts?

Yes. You get a brief email for the window when no hashtag posts appear.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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