Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Answer common public questions and email posts needing a personal reply.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer common community DMs and flag questions without approved answers.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Answer common customer messages and surface sensitive questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Send approved replies to member questions outside the community team's work.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.