Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Get a delivery exception report for each community broadcast.
See who received your broadcast and who needs follow-up, with a message delivery report in your sheet and an alert in chat.
Send approved announcements to member chats and review failed sends.
Your Telegram announcement goes to the chats on your list at a measured pace, with a delivery report that shows where follow-up is needed.
Draft private replies to members who raise concerns in group chats.
See a private reply draft or a clear reason to hold off in your review sheet, so you can follow up without repeating yourself.
Answer common public questions and email posts needing a personal reply.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Acknowledge straightforward community posts and flag personal replies.
Keep up with campaign hashtag posts. Your chosen reply reaches suitable mentions. Posts needing your response reach your inbox.
Answer common community DMs and flag questions without approved answers.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Flag comment threads that still need the account owner's answer.
Your morning comment list brings thoughtful questions and personal stories from your posts into your work chat, with links to reply.
Answer common customer messages and surface sensitive questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Prepare answers to member messages using approved guidance.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Join relevant conversations without repeating earlier replies.
Your page joins relevant conversations on recent posts, and you get the links and exact comments in your chat.
Reply to answerable criticism and send uncertain comments for review.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Draft answers to member questions for a teammate to review.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.