Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Answer common public questions and email posts needing a personal reply.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Acknowledge straightforward community posts and flag personal replies.
Keep up with campaign hashtag posts. Your chosen reply reaches suitable mentions. Posts needing your response reach your inbox.
Check proposed group posts against rules and return administrator decisions.
Your colleagues can email proposed group posts and get a clear answer on what they can submit.
Answer common customer messages and surface sensitive questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Prepare answers to member messages using approved guidance.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.