Agents help Intake Coordinators route new inquiries and keep responses on track.
Draft replies to new inquiries from the shared message thread.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Draft replies that clarify what a new inquirer needs.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.