- AI-Agent
- Ready to Run
Reply to Negative Comments
Answer criticism on team posts and flag open issues for your lead
Use this Agent instantly or customize it - no programming needed
- New post commentsNew post comments
Your selected posts have new comments for the Agent to review.
- Post contentPost content
Your post shows what the commenter is responding to.
- Earlier exchangeEarlier exchange
Your earlier exchange shows what the team and commenter have already said.
- Reply guidanceReply guidance
Your team sets its voice, approved facts, and issues that need personal follow-up.
Your social media inbox lets the Agent read comments, reply, and assign conversations.
- Community lead handoffCommunity lead handoff
Your community lead gets an assigned conversation and private note with a reply link or review reason.
- Community lead handoffCommunity lead handoff
Your community lead gets an assigned conversation and private note with a reply link or review reason.
- Community lead handoffCommunity lead handoff
Your community lead gets an assigned conversation and private note with a reply link or review reason.
- Public replyPublic reply
Your commenter sees a calm answer to their concern under the post.
- Community lead handoffCommunity lead handoff
Your community lead gets an assigned conversation and private note with a reply link or review reason.
This Agent checks new comments on your chosen posts every 10 minutes. It reads the conversation and answers clear, unanswered criticism. It gives your community lead the reply link and any open issue.
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monday.comUsed as:
- Social media inbox
monday.com lets the Agent read comments, reply, and assign conversations.
PodioUsed as:
- Social media inbox
Podio lets the Agent read comments, reply, and assign conversations.
Made for your industry
Reply to Negative Comments is made for businesses in these industries.
- Advertising and Marketing
Answer criticism on client posts and flag concerns for the community lead.
Show all Agents for the Advertising and Marketing industry - Retail
Respond to shopper criticism on social posts and flag open issues.
Show all Agents for the Retail industry - Software
Answer user concerns on product posts and flag issues needing follow-up.
Show all Agents for the Software industry - Consumer Packaged Goods
Reply to shopper concerns under brand posts and flag unresolved questions.
Show all Agents for the Consumer Packaged Goods industry - Hospitality
Answer guest complaints under social posts and flag unresolved concerns.
Show all Agents for the Hospitality industry - Video Games
Answer player criticism under game posts and flag unresolved issues.
Show all Agents for the Video Games industry - Public Relations
Respond to criticism on client posts and surface issues needing personal review.
Show all Agents for the Public Relations industry - Restaurants
Reply to diner complaints on social posts and flag issues for follow-up.
Show all Agents for the Restaurants industry - Political Organizations
Reply to clear concerns on campaign posts and flag sensitive ones.
Show all Agents for the Political Organizations industry - Consumer Electronics
Address product concerns under brand posts and flag questions needing a person.
Show all Agents for the Consumer Electronics industry
Made for your role
Reply to Negative Comments is made for people in these roles.
- Social Media Manager
Answer criticism under posts and send open issues to the community lead.
Show all Agents for the Social Media Manager role - Community Manager
Reply to member concerns and hand off issues needing personal attention.
Show all Agents for the Community Manager role - Reputation Manager
Address public criticism and surface concerns needing human follow-up.
Show all Agents for the Reputation Manager role - Community Moderator
Answer critical comments once and route sensitive complaints for review.
Show all Agents for the Community Moderator role
Made for your department
Reply to Negative Comments is made for people in these departments.
- Marketing
Answer criticism on campaign posts and surface concerns needing follow-up.
Show all Agents for the Marketing department - Communications
Respond to public concerns using approved facts and flag sensitive issues.
Show all Agents for the Communications department - Social Media
Reply to criticism on posts and share the reply with the community lead.
Show all Agents for the Social Media department - Community
Answer member concerns under posts and flag open issues for the lead.
Show all Agents for the Community department
How Reply to Negative Comments works
5 steps, in order, on every run.
-
Review new commentsRead new comments on the posts you choose, along with each post and earlier exchange.
-
Find concerns to answerIdentify clear criticism and draft a calm reply using your team's guidance. Flag sensitive or uncertain concerns for your lead.
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Check for an existing replyCheck the conversation again before posting. Skip comments a teammate already answered and note their reply.
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Reply under the commentPost a calm answer under each eligible comment and capture the reply link.
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Hand off the conversationAdd a private note with the reply link and any open issue. Assign the conversation to your community lead.
How to Get Started
Connect the tools you already use, such as monday.com or Podio.
2 tools
- Connect the team's social accounts and grant the Agent permission to read comments, post public replies, add private notes, and assign conversations.
- Choose the posts or accounts to watch, the community lead to assign, and the team's voice, approved facts, and issues that require a person.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Reply to Negative Comments:
You choose the accounts or posts to watch and connect them through a shared social inbox. Your plan must allow replies, private notes, and assignments.
Your community lead gets the conversation and a note explaining what needs attention. You choose the issues that require personal follow-up.
The Agent checks again before posting. If a teammate has answered, your community lead gets a note about the existing reply.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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