Agents help Account Coordinators keep client requests and creative handoffs moving.
Track emailed client-work assignments and prompt owners before deadlines.
Get a morning list of assignments awaiting completion replies. Owners who haven't replied get a due date reminder before the deadline.
Keep client emails and attached files together for handoffs.
Your marked client or case emails go into the shared archive beside their attachments, with a folder link for the filing owner.
Keep client absence replies aligned with coverage plans.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Share each signed agreement and flag terms the account team should check.
Your account team gets a contract summary and a link to the signed agreement in chat, with unclear terms flagged for review.
Send an added client the current project call details.
Your new guest gets the current meeting time and joining details by email, while you get a confirmation without emailing the other guests.
Answer client video requests with a file or a specific blocker.
Get a playable MP4 for campaign review when a client emails a YouTube link, or a clear answer about what they need to send instead.
Turn intake emails into draft briefs for the creative team.
Your team gets a draft video brief from the client's intake packet. Your client gets clear questions about choices still open.
Send account teams links to filed client agreements.
Your team gets links to the final signed agreement and its signing record, with both filed in the folder you choose.
Turn completed client intake into a welcome email and flag missing details.
Your new clients get a welcome email with their project details and shared folder link. You see confirmation or the details needed first.
Send each new client their project scope and first steps.
Your new client gets a personal welcome after signing, with clear first steps and a link to share files.
Send approved client handoffs with files and log each send result.
See every send result beside the recipient's name after you mark a handoff note Ready in your shared folder.
Place client meetings on the account lead's calendar.
Your client meeting requests become calendar bookings with private video links, and clients get the details by email.