- AI-Agent
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Request Email Reply Approval
Draft customer replies and email them to the right person for approval
Use this Agent instantly or customize it - no programming needed
- Customer emailCustomer email
A new customer email in your shared inbox starts a request to prepare a reply.
- Customer conversationCustomer conversation
Your conversation shows earlier replies, the assigned teammate or team, and a thread link.
- Response guidanceResponse guidance
Your guidance sets the tone, approved facts, and topics that need a person.
- Approver addressesApprover addresses
Your address map names the approver for each team or teammate, plus a fallback.
- Manual review emailManual review email
Your approver gets the available customer details and a request to inspect the thread or answer the question.
Your email service sends the proposed reply and original message to the responsible person for approval.
- Manual review emailManual review email
Your approver gets the available customer details and a request to inspect the thread or answer the question.
- Proposed replyProposed reply
Your proposed reply uses the conversation and approved guidance for the approver to review.
- Approval emailApproval email
Your approver sees the proposed reply beside the original customer email and thread link.
- Delivery errorDelivery error
You get a delivery error for manual follow-up if the internal email cannot be sent.
This Agent starts when a customer emails your shared inbox. It reads the thread and your guidance. It emails a proposed reply and original message to your approver.
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GmailUsed as:
- Shared inbox
Gmail shows new customer emails, the full thread, and who owns each conversation.
- Email service
Gmail sends the proposed reply and original message to the responsible person for approval.
Microsoft OutlookUsed as:
- Shared inbox
Microsoft Outlook shows new customer emails, the full thread, and who owns each conversation.
- Email service
Microsoft Outlook sends the proposed reply and original message to the responsible person for approval.
ZoomUsed as:
- Shared inbox
Zoom shows new customer emails, the full thread, and who owns each conversation.
- Email service
Zoom sends the proposed reply and original message to the responsible person for approval.
BrevoUsed as:
- Email service
Brevo sends the proposed reply and original message to the responsible person for approval.
IntercomUsed as:
- Shared inbox
Intercom shows new customer emails, the full thread, and who owns each conversation.
Microsoft Office 365Used as:
- Shared inbox
Microsoft Office 365 shows new customer emails, the full thread, and who owns each conversation.
- Email service
Microsoft Office 365 sends the proposed reply and original message to the responsible person for approval.
ClickSend SMSUsed as:
- Email service
ClickSend SMS sends the proposed reply and original message to the responsible person for approval.
KeapUsed as:
- Email service
Keap sends the proposed reply and original message to the responsible person for approval.
SendGridUsed as:
- Email service
SendGrid sends the proposed reply and original message to the responsible person for approval.
Zoho MailUsed as:
- Shared inbox
Zoho Mail shows new customer emails, the full thread, and who owns each conversation.
- Email service
Zoho Mail sends the proposed reply and original message to the responsible person for approval.
ServiceM8Used as:
- Email service
ServiceM8 sends the proposed reply and original message to the responsible person for approval.
Campaign MonitorUsed as:
- Email service
Campaign Monitor sends the proposed reply and original message to the responsible person for approval.
GetResponseUsed as:
- Email service
GetResponse sends the proposed reply and original message to the responsible person for approval.
MailgunUsed as:
- Email service
Mailgun sends the proposed reply and original message to the responsible person for approval.
MailjetUsed as:
- Email service
Mailjet sends the proposed reply and original message to the responsible person for approval.
lemlistUsed as:
- Email service
lemlist sends the proposed reply and original message to the responsible person for approval.
FrontUsed as:
- Shared inbox
Front shows new customer emails, the full thread, and who owns each conversation.
Help ScoutUsed as:
- Shared inbox
Help Scout shows new customer emails, the full thread, and who owns each conversation.
OneSignalUsed as:
- Email service
OneSignal sends the proposed reply and original message to the responsible person for approval.
SuperchatUsed as:
- Shared inbox
Superchat shows new customer emails, the full thread, and who owns each conversation.
- Email service
Superchat sends the proposed reply and original message to the responsible person for approval.
ActiveCampaign PostmarkUsed as:
- Email service
ActiveCampaign Postmark sends the proposed reply and original message to the responsible person for approval.
Mailchimp TransactionalUsed as:
- Email service
Mailchimp Transactional sends the proposed reply and original message to the responsible person for approval.
Microsoft ExchangeUsed as:
- Email service
Microsoft Exchange sends the proposed reply and original message to the responsible person for approval.
SenderUsed as:
- Email service
Sender sends the proposed reply and original message to the responsible person for approval.
Made for your industry
Request Email Reply Approval is made for businesses in these industries.
- Retail
Draft replies to shopper emails for the customer service lead to approve.
Show all Agents for the Retail industry - Software
Draft answers to product support emails for the assigned teammate to approve.
Show all Agents for the Software industry - IT Services
Draft answers to client support emails for the responsible teammate to approve.
Show all Agents for the IT Services industry - Financial Services
Draft replies to customer account emails for the responsible person to approve.
Show all Agents for the Financial Services industry - Hospitality
Prepare replies to guest emails for the inbox owner to review.
Show all Agents for the Hospitality industry - Property Management
Draft replies to tenant emails for the property manager to approve.
Show all Agents for the Property Management industry - Insurance
Prepare answers to policyholder emails for the assigned approver.
Show all Agents for the Insurance industry - Telecommunications
Prepare replies to service inquiries for the assigned approver.
Show all Agents for the Telecommunications industry - Travel and Tourism
Draft answers to traveler questions for the assigned teammate to approve.
Show all Agents for the Travel and Tourism industry - Web Hosting
Prepare replies to hosting questions for the inbox owner to review.
Show all Agents for the Web Hosting industry
Made for your role
Request Email Reply Approval is made for people in these roles.
- Customer Service Manager
Send proposed customer replies with the original email for approval.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Email a proposed answer beside the customer's message for review.
Show all Agents for the Customer Service Representative role - Customer Support Coordinator
Send each proposed reply to the teammate assigned to the customer thread.
Show all Agents for the Customer Support Coordinator role - Client Services Manager
Send proposed client replies with the original email for approval.
Show all Agents for the Client Services Manager role
Made for your department
Request Email Reply Approval is made for people in these departments.
- Client Services
Send proposed client replies to the person who owns the conversation.
Show all Agents for the Client Services department - Customer Service
Draft customer email replies and send them to the assigned approver.
Show all Agents for the Customer Service department - Customer Experience
Put a proposed reply beside each customer email for the assigned reviewer.
Show all Agents for the Customer Experience department
How Request Email Reply Approval works
4 steps, in order, on every run.
-
Read the customer threadRead the latest customer email and earlier replies in the shared inbox. Check what your team has already said.
-
Draft a supported replyFollow your response guidance to draft an answer. Leave unsupported or human-only questions for the approver.
-
Choose the approverMatch the thread's team or assigned teammate to your approver map. Use your fallback address when no address matches.
-
Email the approval requestEmail the proposed reply, original message, and thread link to the approver. Ask, 'Please reply to this email with your approval or edits.'
How to Get Started
Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.
24 tools
- Choose the shared customer inbox and which incoming customer emails should receive a proposed reply.
- Provide current response guidance, including tone, approved facts, and subjects that must go to a person without a proposed answer.
- Provide a map from inbox team or assigned teammate to the responsible person's email address, plus a fallback approver address.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Request Email Reply Approval:
No. Your approver gets the proposal and original message. A person reviews the answer before sending anything to the customer.
Your approver gets the customer's message and the unresolved question. You can choose which topics need a person when you set up the guidance.
You map each inbox team or assigned teammate to an email address and provide a fallback. The Agent uses that fallback when no address matches.
You choose which incoming customer emails in the shared inbox are in scope. A matching customer message starts a new approval request.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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