RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Answer shop service questions and pass unresolved calls to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common shop texts and flag questions needing an advisor.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Draft replies to drivers' service questions for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.