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Draft Text Replies

Draft customer text replies for the owner's review

Use this Agent instantly or customize it - no programming needed

Draft a reply to a customer text
Reads
  • Incoming customer text
    Incoming customer text

    Your customer's latest text starts the run and identifies the sender and work number.

  • Recent text exchange
    Recent text exchange

    Your earlier texts with this customer show what you have already answered.

  • Reply guidance
    Reply guidance

    Your approved wording, confirmed facts, and personal-answer topics guide the reply.

  • Owner's private chat
    Owner's private chat

    Your chosen private chat is where you review the proposed reply or a question to resolve.

Business texting app
Business texting app

Your business texting app alerts the Agent to new customer texts and keeps the recent exchange.
Business texting app
Is the new text empty or outgoing?YesNo
Skip the text
Has a later text already answered the customer?YesNo
Skip the duplicate reply
Is anything needed to answer still unclear or unverified?YesNo
Send the owner a question about what to check
Writes
  • Question to resolve
    Question to resolve

    You get the specific detail to check before replying when the available guidance leaves a gap.

  • Review context
    Review context

    You see the customer's text and a link to the conversation beside the draft or question.

Team chat app
Team chat app

Your team chat app gives the Agent a private chat for sending drafts to you.
Team chat app
Write and send a short reply draft for review
Writes
  • Reply draft
    Reply draft

    You get a short proposed text that uses your approved wording and confirmed facts.

  • Review context
    Review context

    You see the customer's text and a link to the conversation beside the draft or question.

This Agent waits for a customer text on your work number. It reads the recent exchange and drafts a reply using the guidance you provide. You get the draft in a private chat for review.

Modify Agent

Customize this Agent to fit your needs using natural language.

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Made for your industry

Draft Text Replies is made for businesses in these industries.

Made for your role

Draft Text Replies is made for people in these roles.

Made for your department

Draft Text Replies is made for people in these departments.

How Draft Text Replies works

3 steps, in order, on every run.

  1. Read the Text ThreadRead recent texts with the customer on your work number. Skip the draft if a later text already answers the question.
  2. Draft a Text ReplyWrite a short answer from the wording and facts you provide. Flag any detail you need to confirm before replying.
  3. Send the Draft to ChatSend the proposed reply and incoming text to the account manager's private chat. Include a link to the conversation for review.

How to Get Started

Connect your tools

Connect the tools you already use, such as ClickUp, Zoom or Telegram.

15 tools
Set your rules
  • Choose the work text number and the account manager who receives drafts in a private chat.
  • Provide the team's current approved reply wording, verified business details, preferred tone, and topics that require the owner to answer personally.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Text Replies:

What do I need to set up?

Choose your work number and the account manager's private chat. Add your team's wording and verified facts. Set your tone and topics you want to answer personally.

Will it send a text to the customer?

No. Your account manager receives the draft in a private chat. They review it and send the final text personally.

What if the answer needs a fact I haven't provided?

Your account manager gets a specific question to resolve. They can confirm the detail before sending a text.

What if the customer already got a reply?

If a later text already answers the customer, the Agent skips the draft. Your account manager does not need to review a duplicate answer.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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