Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Answer shop service questions and pass unresolved calls to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Draft replies to drivers' service questions for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.